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Terms & Conditions

Effective Date: 30th August 2025. 
 

Welcome to Forever Threads. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. About Us

Forever Threads creates handmade, personalised keepsakes such as memory bears, stuffed animals, cushions, and baby play mats. Each item is crafted from clothing or fabrics provided by the customer.

2. Orders and Customisation

  • All keepsakes are handmade and personalised.

  • Once an order has been placed and work has begun, it cannot be cancelled or refunded.

  • Customers must provide accurate details and personalisation instructions at the time of order.

  • We reserve the right to refuse orders that are illegal, inappropriate, or cannot be safely completed.

3. Payment

  • Payments are processed securely through our chosen payment providers.

  • Full payment is required at the time of order.

  • Prices are displayed in GBP (£) and include VAT where applicable.

4. Shipping

  • We ship to UK mainland addresses only.

  • Orders are processed within 5–10 working days from receipt of your fabrics or clothing.

  • Delivery times are typically 2–5 working days after dispatch, depending on your location.

  • Customers are responsible for providing a correct delivery address.

5. Lost or Damaged Items

  • While we package all items carefully, we are not responsible for items lost or damaged in transit.

  • Customers must contact us promptly if an item is lost or damaged so we can work with the courier to resolve the issue.

6. Disclaimers

Product Use

  • Keepsakes are intended as memorabilia or decorative items, not as toys for rough play unless specifically designed for children.

  • Customers are responsible for supervision if children use the items.

Colour / Fabric Variations

  • Colours, textures, and patterns may vary slightly from images on the website due to photography, screen settings, or fabric availability.

  • Every keepsake is unique; minor differences are part of the handcrafted process.

Accuracy of Information

  • While we strive for accuracy, we cannot guarantee that all website content (descriptions, prices, availability) is error-free.

  • We reserve the right to correct errors and update product information without prior notice.

External Links

  • If the website links to external sites (e.g., payment providers), you are responsible for their terms and privacy policies.

  • We do not take responsibility for external content.

7. Intellectual Property

  • All content on this website, including images, text, and branding, is the property of Forever Threads.

  • You may not copy, reproduce, or distribute our content without prior written permission.

8. Limitation of Liability

  • Forever Threads is not liable for indirect, incidental, or consequential losses.

  • Liability is limited to the cost of the product purchased, except where prohibited by law.

9. Privacy

  • Personal information is collected in accordance with our Privacy Policy, which can be viewed [here].

  • By placing an order, you consent to us collecting and processing your information for the purpose of completing your order.

10. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these terms or your order, please contact us:

Forever Threads
Email: forever_threads@outlook.com

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