Privacy Policy

Effective Date: 30th August 2025

At Forever Threads, your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it when you visit our website or place an order.

1. Information We Collect

We may collect the following information when you use our website or place an order:

Personal details: Name, email address, phone number, and postal address.
Order information: Details about the items you purchase, including any personalisation or items you send us (e.g., clothing for keepsakes).
Payment information: Payment details are securely processed through trusted payment providers and are not stored on our website.
Website usage data: Information about how you interact with our website, collected using cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and deliver your orders, including personalised keepsakes.
Communicate with you about your orders or inquiries.
Improve our website and services.
Send newsletters or promotional emails only if you have opted in.

3. Sharing Your Information

We will never sell or rent your personal information. We may share your details with:

Service providers who help us process orders, deliveries, and payments.
Legal authorities if required by law.

4. Cookies

Our website uses cookies to improve your experience. Cookies help us remember preferences and understand how our website is used. You can disable cookies in your browser settings, but some features may not work properly.

5. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information. This includes secure storage, encryption where applicable, and limiting access to authorised personnel only.

6. Your Rights

Under GDPR and UK data protection law, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal data.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at: [insert email address].

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this policy or how we handle your personal data, please contact us:

Forever Threads
Email: forever_threads@outlook.com